FAQ

Frequently asked questions

Quick answers about item condition, orders, tracking, returns, refunds, and support for One of a Kind, Genuine!

Customer help

Common questions

Support: usafilipino26@gmail.com

Are all items vintage?

No. The shop offers a mix of vintage, pre-owned, collectible, and select new items. Each listing should show the item condition before checkout.

How do I know the item condition?

Review the product photos, description, condition label, size, and any notes in the listing. When applicable, items may show normal signs of age, handling, storage, or previous ownership.

How do I track my order?

Use the tracking page and enter the order details requested by the shop. Tracking can show the latest status, carrier, tracking number, delivery date, and arrival date saved by the store.

Can I return an item?

Return requests should be sent within 7 days of the recorded arrival date. Items should be returned in the same condition received unless the issue was already reported to support.

What should I send to support?

Send your order number, checkout email, product name, and a short explanation. For damage or wrong-item concerns, include clear photos.

Who do I contact for help?

Email support for order questions, product details, shipping help, returns, or refund questions.

Still need help?

Send a support message

Include your order number, checkout email, and product name so support can review your request faster.

Email support Track an order